The best way to serve cheesecake can depend on personal preferences, as different temperatures will affect the taste and texture of the cheesecakes.<\/p>\n
For those who prefer richer flavors and a creamier texture, we recommend serving the cheesecake at room temperature. Simply take it out of the fridge 30-60 minutes before serving.<\/p>\n
If you prefer a denser cheesecake with a more balanced flavor profile (less sweet) on a hot day, the cheesecake can be served chilled.<\/p>","enable":"true"},{"question":"Do I need to refrigerate the cheesecake, and how long will it last?","answer":"
Upon receiving the cheesecake, it is recommended to consume it within 2 hours, following Health Canada recommendations.<\/p>\n
If you intend to keep it longer, please refrigerate. When stored in the refrigerator, it typically lasts for about 3-4 days, following USDA food safety recommendations. We suggest placing it in an airtight container or covering it with aluminum foil or plastic wrap to prevent drying out and the absorption of odors. For longer storage, you may freeze the cheesecake (wrapped in plastic wrap and placed inside a large zippered freezer bag), which will last about 2-3 months. If you plan to eat a frozen cheesecake, place it in the fridge the day before to allow it to thaw slowly.<\/p>\n
Please note that some cheesecakes, like the Basque Cheesecake in Spain, are traditionally never stored in the fridge and are served at room temperature after baking. This results in a robust flavor and a rich, creamy texture. However, in accordance with Health Canada recommendations, all our cheesecakes are refrigerated to below 4\u00b0C once baked. It's worth noting that refrigeration can lead to a denser texture.<\/p>","enable":"true"},{"question":"Why are some of the cheesecakes currently out of stock?","answer":"
Uncle Stanley's made-to-order hancrafted cheesecakes are\u00a0baked in small batches using only the finest ingredients. A limited number of cheesecakes are made weekly. Occasionally, certain ingredients may not be available, resulting in our cheesecakes being temporarily out of stock. Feel free to visit our website frequently for updates, as our product availability is updated in real-time.<\/p>","enable":"true"},{"question":"What is the status of my order?","answer":"
Once you have placed your order, we will send you a confirmation email to track the status of your order. Additionally, we will inform you of the delivery date and delivery window once it is available. When your order is prepared and on its way for delivery, we will also send you an SMS notification.<\/p>","enable":"true"},{"question":"When and how will my order delivered?","answer":"
At the moment, all orders will be delivered on Saturday or Sunday between 8:30 am and 7 pm, except during Christmas or holidays. Please refer to our delivery schedule on our website for more information.<\/p>\n
We are unable to confirm the exact delivery time until 1 day before the scheduled delivery date. Rest assured, you will receive an SMS notification once the delivery time is confirmed, along with a tracking URL link. When the delivery is 30 minutes away, you will be able to track the delivery in real-time.<\/p>\n
We will attempt to hand over the delivery to any person at the address. In the event that no one is present, we will make an attempt to call or send an SMS to notify you, and leave the delivery package at the door. Please note that we are not responsible for the package once it is delivered. It is important to consider the necessary product care for the items you are ordering, taking into account possible weather conditions and the risk of theft. Perishable goods should not be left in extreme weather conditions, so please plan accordingly. Refunds will not be provided.<\/p>","enable":"true"},{"question":"How can I qualify for free delivery on my order?","answer":"
We currently have a promotion where orders of $50 or more qualify for free delivery to addresses within a Calgary.<\/p>","enable":"true"},{"question":"Do you offer local pick-up?","answer":"
Unfortunately, at this time, we do not offer local pick-up\u00a0for\u00a0orders placed through our online webpage. However, we provide convenient delivery options to bring our delicious cheesecakes straight to your doorstep within Calgary.<\/p>","enable":"true"},{"question":"Can I change my order?","answer":"
Unfortunately, once an order is placed, we are unable to accept returns, provide refunds, or offer exchanges. This policy is in place because all cheesecakes are made to order, and we need to source the ingredients in advance.<\/p>","enable":"true"},{"question":"I received the message 'Shipping not available for the selected address' during checkout.","answer":"
Due to the perishable nature of our products, we only accept orders with delivery addresses within a 35km radius from downtown Calgary. Unfortunately, local pick-up is not an option currently. We appreciate your understanding.<\/p>","enable":"true"},{"question":"Why does the cheesecake I received look different from the photo on the website?","answer":"
The unique appearance of each cheesecake is a result of our meticulous handcrafted approach. Every cheesecake is individually crafted by hand, and variations in the baking environment and equipment may lead to slight differences. Consequently, it is common for the cheesecake to exhibit cracks, enhancing the distinctive charm of each creation. Notably, the Basque Cheesecake series may feature varying degrees of browning on the top.<\/p>","enable":"true"},{"question":"Is it possible to make an advance booking for a cheesecake to be delivered on a different date?","answer":"
All orders placed via our website will be delivered exclusively on Saturdays and Sundays. Currently, all our cheesecakes are baked and delivered on the same day to ensure freshness. The order cut-off for Sunday delivery is 11:59 PM MT on Saturday. Orders placed after 12:00 AM MT on Sunday will be prepared and shipped the following Saturday or Sunday.<\/p>","enable":"true"},{"question":"Can you fulfill large quantity orders?","answer":"
For special orders and large quantities, kindly contact us at info@unclestanley.ca<\/a> or through SMS\/Whatsapp at 1-587-438-9365 at least two weeks (14 days) prior to your desired date. Please include the quantities required and the desired products. Our team will present available options tailored to your needs. All special and large orders require non-refundable deposit payment and are processed on a first-come, first-served basis, subject to availability.<\/p>","enable":"true"},{"question":"Are you open to business collaborations?","answer":"