FAQ よくある質問

Why is cheesecake so expensive?

Cheesecake typically commands a higher price point than other desserts, primarily due to the elevated cost of its premium ingredients, such as cream cheese. UNCLE STANLEY's cheesecake is meticulously crafted using top-tier components, including high-quality cream cheese, heavy cream, fresh eggs, and may feature additional premium ingredients like mascarpone, matcha, chocolate, and fresh fruits. The intricate process of making cheesecake is a labor-intensive endeavor that demands time, meticulous attention to detail, and the use of a high-quality specialized oven to achieve the perfect texture and consistency, which may be challenging to replicate at home. 

Our cheesecake is competitively priced and often more affordable than many other options in the market. Despite maintaining high premium quality, our pricing is lower because we optimize our processes, passing the savings on to our customers. It's worth noting that many of our cheesecakes cost at least 50-150% more in terms of ingredient costs compared to a typical New York cheesecake. The recommended fair market value for UNCLE STANLEY cheesecakes is in the range of $50-60.

What cake sizes are available, and how many servings does each cheesecake provide?

We currently offer 6-inch cheesecakes and slices cut from these 6-inch delights. Each whole 6-inch cheesecake typically provides approximately 6 servings, with each slice weighing around 120-130g. 

What is the equivalent of a 6-inch cheesecake size compared to other cake sizes?

Cake Size Weight  No. of Slices Slices Weight
6-inch (15 cm) 700-800g 6 115-130g
5-inch (12 cm) 450-500g 4 110-125g
7-inch (18cm) 900-1050g 8 110-130g
8-inch (20cm) 1000-1300g 10-12 100-130g

UNCLE STANLEY's 6-inch cheesecake weighs at least 750g, with some of our products exceeding 800g. Each slice of our cheesecake is approximately 120g or more.

What's the best way to serve the cheesecakes?

The best way to serve cheesecake can depend on personal preferences, as different temperatures will affect the taste and texture of the cheesecakes. For those who prefer richer flavors and a creamier texture, we recommend serving the cheesecake at room temperature. Simply take it out of the fridge 30-60 minutes before serving. If you prefer a denser cheesecake with a more balanced flavor profile (less sweet) on a hot day, the cheesecake can be served chilled.

Do I need to refrigerate the cheesecake, and how long will it last?

Upon receiving the cheesecake, it is recommended to consume it within 2 hours, following Health Canada recommendations.

If you intend to keep it longer, please refrigerate. When stored in the refrigerator, it typically lasts for about 3-4 days, following USDA food safety recommendations. We suggest placing it in an airtight container or covering it with aluminum foil or plastic wrap to prevent drying out and the absorption of odors. For longer storage, you may freeze the cheesecake (wrapped in plastic wrap and placed inside a large zippered freezer bag), which will last about 2-3 months. If you plan to eat a frozen cheesecake, place it in the fridge the day before to allow it to thaw slowly.

Can I order a warm Basque Cheesecake?

Traditionally, Basque Cheesecakes in Spain are never stored in the fridge and are served at room temperature after baking. This results in a robust flavor and a rich, creamy texture. However, in accordance with Health Canada recommendations, all our cheesecakes are refrigerated to below 4°C once baked. We do not offer warm Basque Cheesecake. It's worth noting that refrigeration can lead to a denser texture.

When and how will my order delivered?

We are unable to confirm the exact delivery time until 1 day before the scheduled delivery date. Rest assured, you will receive an SMS notification once the delivery time is confirmed, along with a tracking URL link. When the delivery is 30 minutes away, you will be able to track the delivery in real-time.

We will attempt to hand over the delivery to any person at the address. In the event that no one is present, we will make an attempt to send an SMS to notify you, and leave the delivery package at the door. Please note that we are not responsible for the package once it is delivered. It is important to consider the necessary product care for the items you are ordering, taking into account possible weather conditions and the risk of theft. Perishable goods should not be left in extreme weather conditions, so please plan accordingly. Refunds will not be provided.

Do you offer local pick-up?

Unfortunately, at this time, we do not offer local pick-up for orders placed through our online webpage, as all our cheesecakes are produced in an AHS-approved Kaladi Collective Kitchen. We provide convenient delivery options to bring our delicious cheesecakes straight to your doorstep within Calgary once they are baked. Additionally, we are actively seeking partners (e.g. shop owners) in Calgary who can provide locations for pick-up services. Contact us directly for inquiries regarding potential collaborations.

Can I change my order, or get refund?

Unfortunately, once an order is placed, we are unable to accept returns, provide refunds, or offer exchanges. This policy is in place because all cheesecakes are made to order, and we need to source the ingredients in advance.

How can I qualify for free delivery on my order?

We currently have a promotion where orders of $30 or more qualify for free delivery to addresses within a Calgary.

I received the message 'Shipping not available for the selected address' during checkout.

Due to the perishable nature of our products, we only accept orders with delivery addresses within a 40km radius from downtown Calgary. We appreciate your understanding. 

Why does the cheesecake I received look different from the photo on the website?

The unique appearance of each cheesecake is a result of our meticulous handcrafted approach. Every cheesecake is individually crafted by hand, and variations in the baking environment and equipment may lead to slight differences. Consequently, it is common for the cheesecake to exhibit cracks, enhancing the distinctive charm of each creation. Notably, the Basque Cheesecake series may feature varying degrees of browning and cracks on the top.


Can you fulfill large quantity orders?

For special orders and large quantities, kindly contact us at info@unclestanley.ca or through SMS/Whatsapp at 1-587-438-9365 at least two weeks (14 days) prior to your desired date. Please include the quantities required and the desired products. Our team will present available options tailored to your needs. All special and large orders require non-refundable deposit payment and are processed on a first-come, first-served basis, subject to availability.

Are you open to business collaborations?

We are always open to potential opportunities for business collaboration, including roles such as social media ambassadors and content creators. Feel free to reach out to us at info@unclestanley.ca or DM our Instagram account for further discussions.